General Supply Terms & Conditions

These terms and conditions shall govern all transactions between WE-EF LIGHTING USA, LLC (“WE-EF”) and its Customers (“CUSTOMER”). Unless otherwise communicated, these terms and conditions will take precedence over CUSTOMER’s terms and conditions. These terms and conditions shall in no way be altered or modified unless agreed upon in writing between CUSTOMER and an authorized executive of WE-EF.

PURCHASE ORDER GUIDELINES AND PROCEDURES ORDER REQUIREMENTS

For processing without delay, all the following information must be provided for an order and emailed directly to Orders.USA@we-ef.com:

1. Project Name
2. 7-Digit Product ID, Description/Light Source, Voltage, STANDARD FINISH, and Other Details
3. Purchase Order must include unit prices – WE-EF USA does not bill lot prices
4. Contact Name and Shipping Address
5. Ship Date
6. Specifier, Lighting Designer, Architect, and/or Engineer
7. Special requirements or requests - if approved by WE-EF LIGHTING USA

EXAMPLE PURCHASE ORDER

A complete product line item should appear as follows:

			Part ID  Description               Voltage  Color/Finish    Other
			108-1484 [S65] 12 LED/12W/350mA/3K 120/277V RAL9004 (Black) 0-10V Dimming
		

PRODUCT SAMPLES –ORDERING AND RETURNING

These are new guidelines for ordering and returning “Temporary Product Samples,” such as for product presentations. Now a Regional Sales Manager (“RSM”) or Representative of CUSTOMER can request product samples via email. Samples must be returned to WE-EF within sixty (60) days of CUSTOMER’s receipt of the sample. If WE-EF does not receive the samples back within 60 days, then CUSTOMER accepts the charges for those samples.

ORDER AND RETURN PROCESS:

1. Send a sample request email to Orders.USA@we-ef.com, and cc your RSM
   1. Samples are priced at 50% discount to Distributor Net Pricing (“D/N”)
   2. Highlight the date needed and specific delivery requests
2. All samples are shipped free of charge
3. An order confirmation will be sent to CUSTOMER when the samples are prepared for shipment
4. CUSTOMER will be ultimately responsible for the sample
5. Samples must be returned after 60 business days in the field. An extension is available upon request
6. Samples not returned promptly after 60 business days will transfer into the ownership of CUSTOMER Net 30 payment terms apply
7. Samples returned in unacceptable condition (as determined by WE-EF) are not eligible for credit.
8. Not included in policy are light columns, poles, dichroic filters, custom and modified products.

PRODUCT TECHNICAL OVERVIEW

VOLTAGE OPTIONS

[mailto:Orders.USA@we-ef.com](mailto:Orders.USA@we-ef.com)

[mailto:Orders.USA@we-ef.com](mailto:Orders.USA@we-ef.com)

WE-EF designs luminaires for the North American market utilizing appropriate control gear with a standard input

voltage range of 120-277V. Other input voltage ranges such as 347V or 480V are available upon request and depending on the specific fixture. It is the CUSTOMER’s responsibility to check with WE-EF if a desired voltage is

not listed. The desired voltage must be specified as part of a ‘clean order’ and as directed in the specifying guide for

each listed product. Unless otherwise specified, all voltages are specified with a frequency of 60 Hz.

AMBIENT TEMPERATURE WE-EF fixtures are tested according to UL standards for outdoor application at 77° F (25 ° C). Most fixtures can

operate in a wide temperature range of from -4° F to 122° F (-20 to 50° C). Wider ranges may be available upon request and depending on product and driver availability. Please contact WE-EF directly for inquiries related to

extreme environmental conditions.

PRODUCT FINISHES/COLORS

STANDARD COLORS: WE-EF standard colors are Black (RAL 9004), White (RAL 9016), Grey Metallic (RAL 9007), and Dark Bronze (RAL 8019), with a textured finish. All standard colors are included and D/N pricing as listed in the comprehensive price list, with the exception of stainless steel fixtures

CUSTOM COLORS: Custom Colors are according to RAL colors for Exterior Powder Coatings, provided by Cardinal and TCI. Custom colors require a set-up charge and adder to the D/N Price, which is listed in the comprehensive price list. For additional color options, please contact WE-EF.

FREIGHT TERMS

FREIGHT ALLOWANCE WE-EF offers

1\. Free ground shipping within the contiguous United States (lower 48), independent of order value and free ground shipping to Canada, Mexico, Hawaii, and Alaska for orders over $5,000. All other ground shipping will be charged Freight Collect and added to the invoice.

2\. Air freight upon request. Air freight requires a UPS account number for shipping. WE-EF reserves the right to route all shipments. Should a CUSTOMER require an alternate freight method, the shipment will be charged Freight Collect and added to the invoice. Shipments made via CUSTOMER requested shipment are F.O.B. Factory at the customer’s risk.

WE-EF strives to meet CUSTOMER requirements but cannot be held responsible for delays in shipping outside its control. WE-EF cannot be held accountable for delays due to shipping, freight, or for any other circumstances beyond WE-EF’s control.

DUTIES, BROKERAGE FEES, TARIFFS OR ANY OTHER TAXES All duties, brokerage fees, tariffs, or any other taxes associated with importation into Canada or Mexico, or any other country outside of the United States, are to be paid by the customer. It is the CUSTOMER’s responsibility to pre-assign a broker to handle all customs paperwork for border crossing at the time of order placement.

DROP SHIPMENTS WE-EF reserves the right to refuse to make direct shipments to points of destination outside the regular or assigned selling and service area of the distributor.

POLES, BOLLARDS, AND CUSTOMIZED CONNECTION POINTS

ANCHOR BOLTS & INSTALLATION WE-EF has the following requirements to ensure that poles, bollards, and other connection points are properly installed.

1\. Only the pole or OEM manufacturer-supplied anchor bolts are to be used. 2. Only the original template from the pole or OEM Manufacturer can be used.

a. This is shipped with the anchor bolts. 3. WE-EF will never forward any template to the CUSTOMER, even copies. 4. WE-EF shall not be responsible for pole, bollard, or similar installations if the original baseplate template

from the pole or OEM manufacturer has not been used for setting the anchor bolts.

FINANCIAL TERMS

PAYMENT TERMS 1. Currency: US Dollars. 2. Invoices are provided solely via email. CUSTOMER agrees to provide a suitable Accounts Payable email. 3. Payment terms for credit-approved orders are NET 30 days from the date of invoice. 4. Remit checks payable to We-ef lighting LLC to 410-D Keystone Dr., Warrendale, PA 15086 or via ACH 5. A late fee of 1.5% per month will be added to all outstanding balances after 30 days from the date of the invoice. 6. The CUSTOMER agrees to reimburse WE-EF for all collection costs, including legal fees and court costs,

which are necessary to enforce payment of invoiced amounts.

RETURN POLICY Merchandise MAY NOT be returned for credit without a Return Goods Authorization (RGA) from WE-EF. Merchandise shipped to the WE-EF facility without an RGA will be subject to refusal or disposal.

1\. Non-standard products, such as modified or customized fixtures, poles, light columns, custom color, dichroic color filters, and discontinued merchandise, are NOT returnable.

2\. Material authorized for return is subject to a minimum of 50% restocking charge and any reconditioning costs which may be necessary. Customer is responsible for all freight charges.

3\. Material must be new and in original sealed cartons. Merchandise that has been installed or was improperly packaged and received damaged will be disposed of and is not eligible for credit.

4\. Merchandise must be returned within 30 days of the date of issuance of the RGA. 5. NO RGAs will be issued against unpaid invoices.

CANCELLATIONS Orders may be cancelled within 48 hours after release without penalty. Standard product orders may be cancelled after 48 hours from release. A 50% cancellation/restocking fee will apply. Non-Standard product orders, such as modified or customized fixtures, poles, light columns, custom color, dichroic color filters, and discontinued merchandise, are non-cancellable 48 hours after release.

- PURCHASE ORDER GUIDELINES AND PROCEDURES
- ORDER REQUIREMENTS
- PRODUCT SAMPLES –ORDERING AND RETURNING

  - ORDER AND RETURN PROCESS:
  - 1\. Send a sample request email to Orders.USA@we-ef.com, and cc your RSM
  - PRODUCT TECHNICAL OVERVIEW
  - VOLTAGE OPTIONS
  - AMBIENT TEMPERATURE
  - Standard Colors:
  - Custom Colors:
- FREIGHT TERMS

  - FREIGHT ALLOWANCE
  - DUTIES, BROKERAGE FEES, TARIFFS OR ANY OTHER TAXES
  - DROP SHIPMENTS
- POLES, BOLLARDS, AND CUSTOMIZED CONNECTION POINTS

  - ANCHOR BOLTS & INSTALLATION
- FINANCIAL TERMS

  - PAYMENT TERMS
- RETURN POLICY